Return Policy

Products cannot be returned without a Return Authorization (RA) number issued by P.T. Pelvic Health Supplies International Inc. All returns must be arranged in advance by contacting

All requests to return goods must be made with the following information: Invoice and purchase order number, specific reason for return and packing slip.

All merchandise must be returned clean and unaltered, in original packaging. Merchandise returned not meeting these conditions will not be credited. Due to the nature of our products, all single-use products are non-returnable once removed from the original packaging.

Items being returned must be re-packaged into a larger container to protect the original packaging of the product. If product was shipped in case quantities, it must be returned in the original case packaging.

A label must be attached to the outside of the re-packaged item(s) showing the authorization number and return address.

Products returned with alterations or damage to the original packaging, or that have been defaced (including writing on the package) may not be accepted for return.

Merchandise with less than a 6-month shelf life will not be accepted for return.

If product is not returned within 15 days of RA issuance, the RA authorization will have expired and a new RA must be issued/authorized by P.T. Pelvic Health Supplies International Inc.

P.T. Pelvic Health Supplies International Inc. reserves the right to deny any refund or cancelations

Due to credit card transaction fees, all cancellations for paid, unshipped orders, are subjected to 5% Cancellation Fees

Orders cancelled after shipment has occurred will be subject to the return goods policy, and the customer will be responsible for return freight charges 

Customer is responsible for freight charges when returning merchandise for reasons other than a P.T. Pelvic Health Supplies International Inc. error.

For returns due to an error not caused by P.T. Pelvic Health Supplies International Inc. a 25% restocking fee and all shipping charges will be applied. Shipping charges is the responsibility of the customer to arrange and pay for.