Orders & Shipping

ORDERS & SHIPPING:

  • Orders are binding upon acceptance and confirmation by P.T. Pelvic Health Supplies International Inc. By placing an order, customer accepts all terms and conditions of sale.
  • $20.00 flat rate shipping for all order sizes anywhere in Canada
  • Shipping is within Canada only. US orders can be accomodated for some products and are subject to international shipping charges. Please email sales@pelvichealthsupplies.com for US inquiries.  
  • Shipping times vary from 3-7 business days with the exclusion of backordered products. Backordered products vary based on supply and demand and will ship as soon as they become available. Customers will be notified of any delays via e-mail. 

ORDER CANCELLATION:

  • Orders cancelled after shipment has occurred will be subject to the Return Goods Policy, refer to RETURN POLICY
  • Custom and special orders cannot be cancelled if in process by, or in transit from, the manufacturer.

BACKORDERS:

  • Certain products may be backordered. You will be notified at time of shipping if a product is backordered.
  • If a product is backordered you will have the opportunity to replace this product with another or wait for this product to ship separately when it is back in stock.
  • Backordered products will ship separately with no additional shipping cost.
  • Shipping times for back ordered products can vary.

 PRICES:

  • Prices are subject to change without notice.
  • Prices published at the time of order will be honored, excluding errors and omissions.
  • Only an officer of P.T. Pelvic Health Supplies International Inc. may alter this agreement and pricing.

SHORTAGES, ERRORS & DAMAGES:

  • Customer is responsible for: inspecting all shipments carefully, verifying the total numbers of cartons received, identifying any damaged goods, and documenting this on the bill of lading at the time of delivery.
  • All claims for lost or damaged goods, shortages, concealed shortages, errors, and manufacturing defects must be made to P.T. Pelvic Health Supplies International Inc. Customer Service within 3 days of receiving goods.
  • Merchandise will be replaced, or a credit issued, at the sole discretion of P.T. Pelvic Health Supplies International Inc..
  • Merchandise damaged due to improper use, or customer abuse, will not be accepted for return.
  • See Return Goods Policy below for additional details.