Orders & Shipping


  • Orders are binding upon acceptance and confirmation by P.T. Pelvic Health Supplies International Inc. By placing an order, customer accepts all terms and conditions of sale.
  • Minimum order for free shipping is $200.00 pre-tax.
  • For orders falling below these thresholds, a $20.00 flat rate shipping fee will be applicable.
  • Shipping is within Canada only 
  • Shipping times vary from 3-7 business days with the exclusion of Pessaries and Pessary Fitting Kits. These shipping times vary from 1-4 weeks depending on stock in the warehouses. 


  • Orders cancelled after shipment has occurred will be subject to the Return Goods Policy, refer to RETURN POLICY
  • Custom and special orders cannot be cancelled if in process by, or in transit from, the manufacturer.


  • Certain products may be backordered. You will be notified at time of shipping if a product is backordered.
  • If a product is backordered you will have the opportunity to replace this product with another or wait for this product to ship separately when it is back in stock.
  • Backordered products will ship separately with no additional shipping cost.
  • Shipping times for back ordered products can vary.


  • Prices are subject to change without notice.
  • Prices published at the time of order will be honored, excluding errors and omissions.
  • Only an officer of P.T. Pelvic Health Supplies International Inc. may alter this agreement and pricing.


  • Customer is responsible for: inspecting all shipments carefully, verifying the total numbers of cartons received, identifying any damaged goods, and documenting this on the bill of lading at the time of delivery.
  • All claims for lost or damaged goods, shortages, concealed shortages, errors, and manufacturing defects must be made to P.T. Pelvic Health Supplies International Inc. Customer Service within 3 days of receiving goods.
  • Merchandise will be replaced, or a credit issued, at the sole discretion of P.T. Pelvic Health Supplies International Inc..
  • Merchandise damaged due to improper use, or customer abuse, will not be accepted for return.
  • See Return Goods Policy below for additional details.